Help centre
Frequently Asked Questions
Everything you need to know about how Magic Special Events Australia works, how quotes are put together, and who actually delivers your event.
About the events
What is casino event hire?
Casino event hire is casino-themed entertainment — blackjack-style, roulette-style and poker-style tables, staffed by event hosts — booked for corporate functions, private parties and other events. Magic Special Events Australia is a booking and coordination platform; the physical tables, equipment and staff are supplied by independent Australian event providers.
Do you provide real-money gambling?
No. The events listed through our platform are entertainment-only. No real-money wagering is offered through the platform. Play chips used by participating event providers have no cash or redemption value.
Do the chips have cash value?
No. Play chips used at casino-themed events are for entertainment purposes only. They can't be exchanged for cash or prizes and carry no monetary value at any point before, during or after the event.
Which Australian cities do you cover?
We currently help arrange casino-themed events in Brisbane, Gold Coast, Sydney and Melbourne. Provider availability varies by suburb — if you're nearby but unsure, send an enquiry and we'll check what's possible for your area.
Booking & quotes
Can I request multiple tables?
Yes. Larger events often use several tables — for example separate blackjack-style and roulette-style stations — plus additional hosts. Let us know your guest numbers and preferred games and we'll check what a provider can put together for your event.
How much does an event cost?
Pricing depends on guest numbers, tables, staffing, travel and event format, and is set by the independent provider delivering your event. There's no charge for enquiring — describe your event on the quote form and you'll receive options with clear pricing or a tailored quote.
How far in advance should I enquire?
Two to four weeks ahead is comfortable for most private events. Peak periods, such as November–December corporate functions, are best secured earlier. If your date is close, it's still worth sending an enquiry — availability varies by provider and area.
Can you help with corporate events?
Yes. Corporate casino nights, conference activations and end-of-year functions are among our most common enquiries. Tell us your venue, guest numbers and date and we'll check options suited to a corporate setting — see Corporate Events for more.
What information is needed for a quote?
At minimum: your event date, location (suburb or postcode), approximate guest numbers and event type. Venue type, budget range and which games you're interested in help us narrow down options faster — all of this is covered on the event quote form.
Providers & support
Who provides the event?
Magic Special Events Australia is a booking and event coordination platform operated by MAGIC INDUSTRIES INC., United States. We don't own tables or employ event staff in Australia — the physical event is delivered by an independent Australian event provider, named in your confirmed booking. See Providers for more.
Do providers supply event staff?
Yes — participating providers typically supply trained table hosts to run blackjack-style, roulette-style and poker-style tables for the evening, alongside the tables and equipment. Exact staffing is confirmed as part of your event options.
Who do I contact if there is a problem?
Contact Magic Special Events Australia support at [email protected] and we'll help resolve it with the relevant provider. See Cancellations & Complaints for how changes, cancellations and complaints are handled.
Didn't find your answer?
Tell us about your event and we'll check provider availability, or get in touch with our support team directly.